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Call Tracking Metrics Overview



The Call Tracking Metrics report includes an overview of inbound call statistics, a graph detailing the total number of calls by day and number of unique callers, calls by source and number of new and repeat callers.  For statistics and audio recording of individual calls, please access the Call Tracking Metrics Calls Detail report.

Call Tracking Metrics provides call tracking statistics of online and traditional advertising to help marketers analyze ad and call agent performance.

Call Tracking Metrics reports are located in Reports > Other Integrations.

Important! To view this report, you must authorize a connection to a Call Tracking Metrics account.

Call Tracking Metrics data can also be viewed and presented in Insight Graphs, Metric Widgets, and Marketing Dashboards.

Call Tracking Metrics report
 


Call Tracking Metrics Overview Report

 
Example

Call Tracking Metrics overview report




Overview of Call Stats

 

The Overview section of this report provides a summary of total calls, total callers, average ring time, average talk time and average call duration for the report period.
 
Call Tracking Metrics summary of call stats




Calls by Day Graph

 

The Calls by Day graph provides a visual trend of calls and unique callers by day for the report period.  An interactive hover feature enables viewing of statistics for each day. 

Call Tracking Metrics calls and unique callers by day




Calls by Source

 

The Calls by Source section provides a visual chart and table detailing the source, number of calls, number of callers and the source's percentage of all calls.

Call Trackinh Metrics calls by source




New vs. Repeat Calls

 

The New vs. Repeat Calls section provides a breakdown between new calls and repeat calls for each call source.

Call Tracking Metrics New Callers vs. Repeat Callers




Report Options

 
select a report date

Custom Date Range
Select a custom Date Range

Report Dates

  • Select a Report Date range from the Report Options calendar tool or select a Custom Date Range in the top right toolbar
Report Title

General Options

  • Enter a custom report title, if desired.
Show or Hide Report Sections

Show or Hide Report Sections

  • Overview of call statistics
  • Calls by Day graph
  • Calls by Source chart and report
  • New vs. Repeat Calls chart and report



Create Custom Graphs


Create individual or blended metrics Insight Graphs and Single Metric Widgets using the wide variety of data available in your campaigns, and present them in white label Web Marketing Dashboards, Client Dashboards or automated PDF Reports.

Insight Graph Example


Example of integrated data in Insight Graph



Single Metric Widgets Example
 
Example of integrated data in Single Metric Widgets



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